Original title: ETC charges fluctuate, is it a random charge? The staff of the high-speed toll station explained that this is the case ...
Text | Fu Yumei
It is reported that from January 1 this year, a series of new travel regulations were formally implemented. All 487 expressway provincial border toll stations in 29 connected provinces across the country have been cancelled. At the same time, toll collection has been officially implemented, and some models have also adjusted their charging standards and charging methods. What changes will affect your chargeback?
01 ETC charges fluctuate, what's going on?
"In recent days, ETC charging has always been abnormal. At Beijing Jingping Wugezhuang Toll Station to Donggao Village Toll Station, after using the ETC concession, the charge was generally about 28 yuan. Now I see that sometimes it is 9.5 yuan on the display screen, sometimes it is 14.5 yuan, sometimes 33.75 yuan ... "Mr. Fu, a Beijing car owner, was recently confused about the issue of ETC charges, and reported the situation to the reporter of China and Singapore Jingwei.
The reporter from China and Singapore Jingwei noted that many netizens have recently reported similar situations. Some netizens said on social media that in the same high-speed section recently, various toll amounts appear on the display, sometimes as high as one hundred yuan, and sometimes even zero yuan.
In addition, what made Mr. Fu even more puzzled was: "The bank can charge back the fee with less deductions. What about the more deductions? Will it be returned to the ETC account?"
In response, the reporter from China and Singapore Jingwei consulted the staff of the Beijing toll station, and the other party stated that the amount of deductions currently seen by car owners was "caused by system instability."
"After the implementation of the new rules on January 1, the charging information has not been uploaded to the system, so the owner cannot query the transaction history, and the bank has not deducted the fee. Now the lane system is being upgraded, there are many unstable situations, and the current high-speed toll gate The value displayed on the electronic billing display is inaccurate. If you check the stored-value card, the balance may change at any time. "The staff of the above-mentioned Beijing toll station said.
The Ministry of Transport also responded a few days ago that highways across the country had only been connected to the grid for a few days, and the system operation in some areas was not stable enough, and further debugging and improvement were needed. At present, technical teams have been organized in various places to focus on tackling key problems and will accelerate improvements.
At the same time, in response to the problem of abnormal charges on individual vehicles, the Ministry of Transport stated that all localities are required to contact the parties as soon as possible to investigate and verify the situation, to speak out in a timely manner, and deal with it in a timely and proper manner. If it is really wrong to charge more, you must refund it in full.
According to the above-mentioned staff, after the system is stable and the transaction records are uploaded to the system, if the car owner finds that there are abnormal deductions, he can contact the high-speed toll collector or bank to handle it. "But the system will be debugged on a specific day, and no notification has been received."
02 More money deducted? Or be "precisely charged"
The staff still said that the number of owners who reported abnormal ETC charging conditions was particularly high, and they were answering similar questions almost every day. It is reported that from January 1 this year, a series of new travel regulations were formally implemented. All 487 expressway provincial border toll stations in 29 connected provinces across the country have been cancelled. At the same time, toll collection has been officially implemented, and some models have also adjusted their charging standards and charging methods.
The staff member said that some car owners reported an increase in tolls. In fact, it may also be due to the accurate charging of the billing method, which caused some changes in the vehicle's toll level.
According to the Ministry of Transport's explanation, in theory, the toll rates for passenger cars before and after the evacuation of the stations have not changed, and the transportation tolls will not change. However, the original toll collection system was based on the shortest route, and the new networked toll collection system uses the actual route of vehicles for accurate charging. Tolls for a small number of vehicles may increase.
In addition, it is worth noting that the current one-off charge is officially replaced by a segmented charge. "The display on the exit may only show the deduction amount for the last paragraph or one of them, not the entire journey. Therefore, it is not the actual deduction amount." The staff member said.
Zhongxin Jingwei reporter noticed that on social media, many netizens have questions about this deduction.
@ 奏 耐 天津: I walked a high speed with ETC last week, a distance of 8 kilometers, and the charge was less than 5 yuan. I opened 10 different invoices for the payee, and the lowest was only 1 cent, which is too much. Trouble.
@ 魔 Fa 丸子 酱: Can ETC be changed to show the total cost in the last paragraph, or if it is not segmented, our consumers do n’t know how much it actually cost. . . . . .
@ 呀 比 嚯: Everyone's habit is definitely based on the number on the export display screen. If only one paragraph is displayed, the phenomenon of random deductions is difficult to find in time.
Netizens' concerns are not unreasonable. For example, when the total charge is higher than the actual receivable, because the display only shows one of the charges, it may be difficult for the owner to find the abnormal charge deduction in time. The reporter from China and Singapore Jingwei also asked the staff member about the above question. He said: "A lot of people have been asked recently. In the implementation of the new regulations, everyone can only adapt to it. We will also slowly improve."
03 What other changes affect deductions?
Recently, many truck owners feel that the tolls on highways are higher than before. It is reported that after the provincial border toll station was cancelled, when the trucks passed the highway, the tolls were adjusted from weight-based tolls based on axle number (model).
"After charging by vehicle type, the same charging standard will be implemented for the same axle type vehicle regardless of whether it is installed more or less. For fully loaded vehicles, the fee will be significantly reduced; for no-load vehicles and light-load vehicles, the fee may increase . It is recommended that relevant enterprises strengthen their transportation organization and enjoy the policy bonus of adjusting the billing method by increasing the actual load factor. "Li Aimin, deputy director of the Highway Research Institute of the Ministry of Transport, analyzed.
And bus fares have changed. Li Aimin said that some buses have significantly reduced their charging standards. The Ministry of Transport released the revised "Classification of Toll Road Vehicle Toll Models" in May 2019, which clarified that the classification limit for Class 1 and Class 2 passenger cars was revised from 7 to 9 people and the vehicle length was less than 6 meters. In July of the same year, the Ministry of Transport issued a notice specifying that the new charging standard will be implemented from January 1, 2020.
According to Li Aimin, starting from January 1, tolls for 8-seaters and 9-seaters will be charged according to Class 1 buses, and the average fee will be reduced by 1/3 to 1/2, and the burden of tolls will be significantly reduced. In some provinces, downshift charges are imposed on passenger cars. For example, Class 2 buses in Shanghai are charged as Class 1 buses, and Class 4 buses in Guangdong Province are charged as Class 3 buses. The level of corresponding buses in these regions has also been significantly reduced.
In addition, the toll is based on the new rounding principle. The rounding principle of “rounded up to 3.49 yuan per yuan, 3.50-7.49 yuan to 5 yuan, and 7.50-9.99 yuan to 10 yuan” will be adjusted to ETC vehicle tolls. Rounding is rounded to "cents", non-ETC vehicle tolls are rounded to "yuan".