Dalian's "black tour guide" incident continued to ferment. On January 8th, in response to the video "Dalian Black Tour Guide Forced Tourists to Pay for Money and Refuse to Refund" on the Internet, the Dalian Culture and Tourism Bureau issued a Weibo saying that Dalian attaches great importance to it and immediately instructed the Municipal Culture and Tourism Bureau to set up a task force to unite relevant departments. Start investigation. Because the investigation information provided by the video is limited, the ad hoc group welcomes the majority of netizens and insiders to provide more valuable information to assist the investigation. Insiders said that behind the "black tour guides" are chaos such as low-cost tourism, forced consumption, hidden shopping, and the occurrence of this incident also reminded the industry again that the relevant departments will increase the supervision of such incidents in the future.
Recently, Pear Video released a video showing that when a tourist signs up for consultation at a bonus travel agency near Dalian Railway Station, the worker said, "50 yuan per person, including tickets and fares". Others include lion tiger parks, submarines, sailing boats, etc. The project is at its own expense and can be selectively played. However, during the tour, the tour guide forced the tourists to spend their own expenses by means of urging and neglecting. During the tour, the tour guide also suspected that the passengers were threatening to "want to pack you early", "that is, to break the law, or to beat you early." When a tourist paid 100 yuan in cash to pay 20 yuan for meals, the tour guide did not refund the remaining 80 yuan, forcing him to consume marine items. The video caused a stir on the Internet.
It is understood that Article 35 of the "Tourism Law" clearly stipulates that travel agencies or their employees shall not obtain unfair benefits such as rebates by arranging shopping or paying additional travel items, and shall not arrange additional paid travel items. Otherwise, the tourist has the right to request the travel agency to handle the return and advance the return payment within 30 days after the end of the travel itinerary, or refund the cost of the separately paid travel item. At the same time, for the behavior of forcibly arranging paid tourism projects, in accordance with the relevant provisions of the "Tourism Law", tourism authorities should order corrections, confiscate illegal gains, order to suspend business for rectification, and impose a fine of 30,000 yuan up to 300,000 yuan; 300,000 yuan in illegal income If the amount is more than one yuan, a fine of one to five times the illegal income shall be imposed; if the circumstances are serious, the travel agency business license shall be revoked; for the person in charge directly responsible and other directly responsible persons, the illegal income shall be confiscated, and the amount of more than 2,000 yuan shall be imposed. The following fines are imposed, and the tourist permit is temporarily suspended or revoked.
Wang Xingbin, a senior researcher at the Institute of Chinese Culture and Tourism Industry of Beijing Second Foreign Studies University, said that the "black tour guide" incident in Dalian violated relevant laws and regulations and harmed consumer rights. After investigation, relevant departments should take measures to prevent such incidents from happening again.
In fact, in response to incidents such as "black tour guides", the Ministry of Culture, Tourism and Tourism has also set off remediation storms many times to crack down on such acts. Although the heavy boxing rectification, but also repeatedly banned. In recent years, there are still incidents such as "black guides forcing tourists to spend" all over the country. Prior to this, there have been many incidents in Yunnan where tour guides forced tourists to buy jade. In addition, there were also "black guides forcing tourists" in Guangxi and Dongbei Consumption ".
Wang Xingbin analyzed and pointed out that the frequent occurrence of "black tour guide" incidents also reflected market chaos such as low-cost tourism, forced consumption and hidden shopping. On the one hand, tourism authorities should strengthen supervision, strengthen the crackdown on unreasonable low-price travel from the supply side, and resolutely ban the tourism products that violate laws and regulations; on the other hand, promote and educate tourists from the market demand side. Believe in tourism products that seriously violate the law of value, thereby reducing the occurrence of such incidents. (Reporter Guan Zichen)
For more exciting content, please click to enter the cultural industry channel >>>>>
(Responsible editor: Li Dongyang)